Frequently Asked Questions

Absolutely. All our pieces are hypoallergenic, nickel-free, and lead-free. We use premium stainless steel as our base metal, which is one of the safest materials for sensitive skin.

Our jewelry is made from premium stainless steel (and select pieces from brass), plated with 18K real gold. We use cubic zirconia, freshwater pearls, mother of pearl, and enamel as decorative inserts across our collections.

While our jewelry is built to last, a little care goes a long way. Gently wipe your pieces with a soft cloth after wearing them. Avoid direct contact with harsh chemicals, perfumes, or lotions. Store your jewelry in the pouch or box it came in to keep it radiant.

Yes! We offer complimentary shipping on all orders over 250 AED. All orders are shipped with tracking so you can follow your package every step of the way.

We want you to love every piece. If you are not completely satisfied, please contact us within 14 days of receiving your order and we will arrange a hassle-free return or exchange.

Orders within the UAE are typically delivered within 2–4 business days. GCC orders arrive within 5–7 business days. International orders may take 7–14 business days. You will receive tracking information as soon as your order ships.

Yes! All Lunielle pieces come beautifully packaged in our signature gift boxes. For an extra-special touch, you can add premium gift wrapping at checkout.